Shipping policy

Shipping Policy

At BookGlow, every order is prepared with care and sent out to bring a little warmth to your reading corner, wherever you are in the world. Please read the details below so you know exactly what to expect.

1. Order Processing Time

All orders are processed within 1–3 business days (Monday to Friday, excluding holidays) after your order is placed. You'll receive a confirmation email once your order ships.

Please note that orders placed on weekends or holidays are processed on the next business day.

2. Shipping Times & Delivery Estimates

We ship worldwide. Once your order has been processed, estimated transit time is approximately 9 business days.

This means most orders arrive within about 12 business days from the date of purchase. Please note that these are estimates, not guarantees. Delivery times may vary due to your location, customs processing, carrier delays, or other factors beyond our control.

3. Shipping Costs

Shipping costs are calculated at checkout based on your location and are shown before you complete your purchase. (Replace this line if you offer free shipping, e.g. "We offer free worldwide shipping on all orders.")

4. Order Tracking

Where tracking is available, you'll receive a tracking number by email once your order ships. Please allow a few days for the tracking information to update after dispatch.

5. Customs, Duties & Import Taxes

For international orders, your package may be subject to customs fees, import duties, or taxes charged by the destination country. These charges are the responsibility of the customer and are not included in the product or shipping price. We have no control over these fees and cannot predict their amount. Please check with your local customs office if you have questions before ordering.

6. Incorrect or Incomplete Addresses

Please make sure your shipping address is complete and accurate at checkout. We are not responsible for orders shipped to an incorrect or incomplete address provided by the customer. If a package is returned to us due to an address error, you may be responsible for reshipping costs.

7. Delays

While we always aim to deliver within the estimated timeframe, occasional delays can happen — especially during peak seasons, sales, or due to customs and carrier issues. We appreciate your patience, and we're always happy to help if you have concerns about your order.

8. Lost or Damaged Packages

If your order hasn't arrived within a reasonable time beyond the estimated delivery window, or if it arrives damaged, please contact us at silvia.are777@gmail.com with your order number. We'll work with you to resolve the issue with a replacement or refund where appropriate.

9. Risk of Loss

Once we hand your order to the carrier, title and risk of loss pass to you. That said, we stand behind every order — if something goes wrong in transit, reach out and we'll help make it right.

10. Contact Us

Questions about your shipment? Email us at silvia.are777@gmail.com and we'll get back to you as soon as we can.